Travel Info

Why Do I Need Travel Insurance?

Travel insurance will protect you against financial loss of non-refundable costs and fees due to unexpected cancellations and travel emergencies. Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/cancelled flights, lost or stolen baggage/personal items, illness/injury and much more.

For a complete list of covered reasons and policy benefits, please contact Travel Guard at 800-826-4919. All policy sales and payments are made directly with Travel Guard. To review policy benefits, terms and conditions, please click here.

Cancel For Any Reason

Travel Guard also offers an optional Cancel for Any Reason policy which must be purchased with your initial payment or deposit for ShipRocked. If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund.

Travel Guard will determine the amount of your refund based on the documentation you provide to them.

In the event of cancellation of your cruise, you must first contact ASK4 Reservations in writing by sending an email to reservations@ask4ent.com. Then, you must contact Travel Guard directly to submit a claim and request a refund of your cruise and travel related expenditures.

International Guests

We are able to offer travel insurance to residents of the United States only. If you are a resident of Canada, you can contact Travel Guard directly by clicking here: www.travelguard.ca. If you are a resident of another country, we recommend that you purchase travel insurance locally.

Regarding COVID-19

Due to the World Health Organization (WHO) announcement declaring Coronavirus (COVID-19) a pandemic, please note that as of March 11, 2020, COVID-19 is a foreseen event and certain coverages will not apply. Please click here for complete details.

SHIPROCKED STRONGLY RECOMMENDS ALL GUESTS TRAVEL WITH A VALID PASSPORT

Having a valid passport will help to expedite your debarkation experience as delays may occur upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the United States without significant delays and complications.

Required Cruise Travel Documents

Below are the travel document requirements required by the Western Hemisphere Travel Initiative (WHTI) which apply to cruise travel. Please note that this information could be updated at any time without notice. Click Here to view the latest documentation and identification requirements from Carnival Cruise Line.

Names on Travel Documentation

The name on your cruise reservation/ticket MUST MATCH the name on your passport (or birth certificate and government-issued photo I.D., see below). Please click here regarding name changes as the result of a marriage, divorce or other legal name change, for information on additional documentation you may need to provide (such as a marriage certificate, etc).

Air Travel

The U.S. Department of Homeland Security requires that every state and territory resident to present a Real ID-compliant driver’s license, or another acceptable form of identification, such as a passport or enhanced driver’s license, in order to go through airport security and board a flight within the U.S. 

For complete Real ID information please click here.

All guests must still have the required travel documents and identification (see below) in order to board the cruise. 

U.S. Citizens

All U.S. Citizens aged 16 years and older taking “closed-loop” cruises – sailings which depart from and return to the same U.S. port – will be required to present a valid WHTI-compliant document – OR – proof of citizenship AND a valid government issued photo I.D.

WHTI-Compliant Documents

• U.S. Passport
• U.S. Passport Card
• State Enhanced Driver’s License *EDL is not the same thing as Real ID
• Certificate of U.S. Naturalization

Proof Of Citizenship

• An original or state certified copy of a birth certificate, issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
• Certificate of U.S. Naturalization
• U.S. Consular report of your birth abroad

Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: vitalchek.com. Baptismal papers and hospital issued certificates of birth are not acceptable. Voter registration cards and Social Security cards are also not considered proof of citizenship.

Government Issued Photo ID’s

• Real ID Driver's License or ID Card
• State Enhanced Driver’s License
• Trusted Traveler Program Card Government-issued (NEXUS/SENTRI/FAST)
• Government-issued identification card including a U.S. Military I.D. with photo (city/state/federal)

Children

Children under the age of 16 at the time of sailing are not required to present a Photo ID, but must present a birth certificate or other proof of citizenship. The birth certificate can be original, photocopy, or certified copy.

Citizens of U.S. Territories and Commonwealth

Guests must follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.

U.S. Alien Residents

U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements. Note: The Western Hemisphere Travel Initiative does not pertain to U.S Alien Residents.

Carnival recommends that all guests travel with a passport valid for at least 6 months beyond the completion of travel.

Guests are required to carry a valid, unexpired, Alien Resident Card (that includes a Photo I.D.). In addition, U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.

If an Alien Resident Card does not have an expiration date on the front, then it is a very old version and it is recommended that the guest applies to renew it. Filing instructions and forms are available at www.uscis.gov.

Photo I.D. Information (if not on the Alien Resident Card): A non-expired Government-Issued Photo I.D is required of all guests 16 years of age or older such as a Driver’s License, Driver’s Permit or Government issued identification card (city/state/federal).

Non-U.S. Citizens

Non-U.S citizens are required to carry a valid, unexpired passport and a valid, unexpired Multiple Entry Visa, if applicable. In addition, Non-U.S Citizens are advised to check with the appropriate government authority to determine any additional necessary travel documents. Carnival assumes no responsibility for advising guests of Immigration requirements. Guests without proper identification may be refused boarding or entry into the United States.

Visa Waiver Program (VWP): 
Non-U.S citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA).

Canadian Citizens: 
Canadian citizens can present a valid passport, Enhanced Driver’s License, or Trusted Traveler Program card (NEXUS, SENTRI or FAST). Canadian children under 16 need only present a birth certificate or other proof of citizenship. The birth certificate can be original, photocopy, or certified copy.

Mexican Citizens: 
Mexican citizens, including children, are required to present a passport with visa, or a Border Crossing Card.